FAQs
Do you ship worldwide?
Yes we ship worldwide, aside from a few restricted countries! Free standard shipping applies to all orders at Miranda's Apparel. Should you require more rapid delivery, please contact us to arrange urgent courier (non-standard shipping costs will apply).
Will my order be shipped in multiple parcels?
If you place a large order, it may be fulfilled in multiple shipments.
How long will my order take to deliver?
Once processed, your order should take between 14 - 21 business days to arrive at your doorstep. Due to Covid-19 travel restrictions it is possible some orders may not be able to be delivered as promptly - we are working with our supply chain to continually improve this.
Will I have to pay any customs fees?
We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers responsibility to pay the balance.
What are my payment options?
We accept payments via Zip, Humm, Klarna, PayPal, ShopPay, Visa, MasterCard and American Express.
Zip, Humm and Klarna are available for our Australian shoppers and they allow you to pay over time in instalments. Please refer to www.shophumm.com and/or www.zip.co/au and/or www.klarna.com for their terms and conditions
What are my delivery options?
We currently only offer worldwide standard shipping as a Checkout option, which is free.
Should you require more rapid delivery, please contact us to arrange urgent courier (non-standard shipping costs will apply).
How secure is your site?
Miranda's Apparel processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud. We may at times ask for your identification to verify orders or when prompted by our payment providers.
Can I amend my order?
Contact us as soon as possible if you wish to amend your order. We ship items out usually within 2-4 working days, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.
Where is my order?
You will receive an email with tracking information once your order is dispatched. If you have a large order, you may receive multiple tracking emails.
How do I track my parcel?
You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.
When will I receive my parcel?
Once your order is trackable, it will take between 14 – 21 business days to be delivered. Depending on different country’s custom restrictions, this may take longer (we wish this wasn't the case).
Can I return or exchange an item?
Please refer to our Refund Policy page for more detail. If you are unhappy with your order, we encourage you to email us directly on our website, so we may attempt to resolve your issue with the product.
What if I received a faulty item?
If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website including your order number.
When does your Customer Service team operate?
Monday to Friday 9am to 5pm, Saturday 10am to 4pm. We may be available outside of these hours via Messenger (jump on Facebook and connect with us!). We're based in Queensland, Australia therefore operations hours are the same year round (no Daylight Savings changes)
Please email: customerservice@perki.com.au
Operator message service via: (07) 3519 5325
Or via ‘Contact Us’ on our website.